FAQs

Production, Purchasing, and Shipping Information

Prairie Grace Homestead currently has a one-week turnaround time.  This means that your order will ship within one week after you have placed your order.  We accept payments via PayPal and debit/credit cards.

All orders are shipped through the USPS First Class or Priority mail.  After your order ships, you will receive notification via email with tracking information. Prairie Grace Homestead is NOT responsible for lost or stolen packages once they are given to the USPS.  Once an order is placed, the shipping address cannot be changed.

We ship internationally, but the buyer is responsible for international fees, import costs, taxes, and duties.

Returns and Cancellations

Typically, items are unable to be returned, but we want you to be completely satisfied with your purchase. Please contact me prior to leaving feedback if you are not 100% satisfied so that we can come to a resolution together. Quality materials are used to create your product and we strive to do an outstanding job when we am working on our products.  Cancellations need to be done within 24 hours of purchase.  If an order is cancelled after 24 hours, in store credit will be given if the cancellation is approved by Prairie Grace Homestead.  The buyer is responsible for any return shipping charges.

Multiple Orders and Coupons

Orders can only be combined if they are placed within two hours of the original purchase.  All coupons must be applied at the time of checkout and they cannot be applied to previous purchases.  

Safety

All of the items in our shop are only to be used with adult supervision. Many products are made with small parts and can be a choking hazard to children. By purchasing, you agree to assume any liability for the items purchased. Do not leave small children unattended with any products from our shop.

Packaging

Contact Information

Please send an email to info@prairiegracehomestead.com to contact us and we will do our best to get back to you within 48 hours.